Terms and Conditions

1Definitions

• "Concrete" means ready-mixed or volumetrically mixed concrete supplied by NASCRETE.
• "Mix Design" means the specified proportions and characteristics of cement, aggregates, water, admixtures, and other materials for a given order.
• "Order" means a request for concrete or services accepted by NASCRETE, whether placed by phone, email, website, customer portal, or written purchase order.
• "Quote" means a written or verbal price estimate provided by NASCRETE prior to order confirmation.
• "Delivery Site" or "Job Site" means the location where concrete is to be discharged.
• "CY" means cubic yards, the standard unit of measure for concrete quantity.
• "PSI" means pounds per square inch, referring to specified compressive strength.
• "Volumetric Mixing" means on-site proportioning and mixing of concrete constituent materials using mobile volumetric equipment.

2Agreement & Acceptance

These Terms, together with any written quote, order confirmation, driver release, or project-specific agreement, constitute the entire agreement between NASCRETE and the Customer for the subject order. In the event of conflict between these Terms and a signed written contract specifically negotiated for a project, the signed contract controls to the extent of the conflict.

Placing an order or accepting delivery constitutes acceptance of these Terms. If you do not agree, do not place an order or accept delivery.

3Quotations & Orders

Quotes are estimates based on information provided by the Customer and are valid for 30 days unless otherwise stated in writing. NASCRETE reserves the right to revise pricing if project conditions, specifications, access, quantities, or delivery requirements change after the quote is issued.

All orders are subject to acceptance and scheduling availability. NASCRETE may decline or reschedule orders due to equipment availability, weather, safety concerns, or incomplete order information.

The Customer is responsible for providing accurate information including, without limitation: delivery address, mix design or strength requirements, estimated quantity, desired delivery date and time, site contact, access conditions, and any job-specific specifications or engineer requirements.

Verbal orders are binding once confirmed by NASCRETE. Minimum order quantities and delivery fees may apply and will be disclosed at the time of quoting or order confirmation.

4Pricing, Billing & Payment

Prices are subject to change without notice until an order is confirmed. Final invoiced amounts may include applicable charges for delivery, waiting time, short loads, environmental fees, fuel surcharges, after-hours service, or other disclosed ancillary charges.

Payment terms are as agreed at order placement. Unless credit has been established in writing, NASCRETE may require payment in full upon delivery or in advance. For approved credit accounts, payment is due within the agreed net terms from invoice date.

The Customer may not withhold payment due to disputes unrelated to the specific invoice without prior written agreement. Quantity disputes must be reported at the time of delivery.

• Late payment fees or finance charges as permitted by applicable law
• Suspension of credit privileges and future deliveries
• Collection costs and reasonable attorney fees where permitted by law

5Delivery Terms & Site Requirements

Delivery dates and times are estimates only and are not guaranteed. NASCRETE will use commercially reasonable efforts to meet scheduled windows but is not liable for delays caused by traffic, weather, equipment maintenance, prior deliveries, site conditions, or other circumstances beyond our reasonable control.

If the driver determines that access is unsafe or impracticable, NASCRETE may refuse discharge, leave the site, or require alternative placement methods at the Customer's direction and risk. The Customer remains responsible for applicable delivery, waiting, return-trip, or partial-load charges.

• Safe, stable access roads capable of supporting heavy trucks
• A prepared discharge area free of obstructions, overhead hazards, and unsupported underground utilities
• An authorized site representative available to direct placement and sign delivery tickets
• Compliance with all local permits, HOA requirements, and jobsite rules

6Volumetric Mixing Services

NASCRETE provides volumetric concrete services whereby constituent materials are proportioned and mixed at the Delivery Site. Volumetric operations are performed in accordance with applicable industry standards, including ASTM C685/C685M, where applicable.

• Final batch quantities are measured and recorded at the time of delivery
• Slump, air content, and other fresh properties may be adjusted within the limits of the approved mix design upon Customer request, subject to engineer approval where required
• Discharge rates and placement speed depend on site conditions, crew readiness, and placement method

7Mix Design, Quality & Specifications

NASCRETE produces concrete in accordance with ordered specifications and applicable standards, including industry practice under ASTM C94/C94M to the extent applicable.

NASCRETE does not provide engineering, design, or structural consulting services unless expressly agreed in writing. Any assistance provided in selecting a mix is informational only.

Specialty mixes, high-early strength, fiber reinforcement, color additives, and low-chloride or other special-performance concrete must be ordered explicitly in advance.

• Project plans and specifications
• Building codes and local jurisdiction requirements
• Engineer or architect instructions
• Applicable ASTM, ACI, or DOT standards for the project type

8Inspection, Acceptance & Rejection

The Customer or authorized representative must inspect concrete at delivery. Acceptance occurs upon discharge commencement unless a visible nonconformity is promptly reported to the driver and NASCRETE dispatch before or during discharge.

Claims regarding fresh concrete properties must be reported before the truck leaves the site and before significant placement occurs, except where discovery was not reasonably possible before departure.

Concrete that has been altered, improperly placed, improperly finished, improperly cured, or affected by jobsite conditions after delivery is not subject to rejection for performance-related claims attributable to post-delivery handling.

9Quantity, Short Loads & Overtime

Quantities are measured in cubic yards (CY) based on delivery records, batch counts, or calibrated volumetric measurement at the time of service. NASCRETE recommends adding approximately 5–10% to calculated volumes unless the project plan specifies otherwise.

Minimum load charges may apply to orders below stated minimum volumes. Additional deliveries required due to Customer underestimation, site delays, or placement issues may incur additional delivery fees.

10Waiting Time & Standby Charges

Included waiting time at the Delivery Site is limited to a reasonable period as communicated during scheduling. Excessive waiting caused by Customer or jobsite delays may result in standby charges billed in incremental intervals.

If the driver is instructed to wait beyond operational limits or if discharge cannot occur within a reasonable time, NASCRETE may leave the site. The Customer remains responsible for delivered material, partial loads, and applicable return or redelivery charges.

11Cancellation, Rescheduling & No-Show

Orders may be canceled or rescheduled without penalty if NASCRETE receives notice at least 24 hours before the scheduled delivery window, unless a longer notice period is specified on the order confirmation.

Cancellations or rescheduling with less than 24 hours' notice, or failure to accept delivery when the site is not ready, may result in a cancellation or mobilization fee of up to the full load charge.

Weather-related cancellations will be handled cooperatively. NASCRETE may cancel or postpone delivery when conditions pose safety risks or materially affect concrete quality.

12Customer Responsibilities

In addition to other obligations stated herein, the Customer agrees to:

• Provide accurate order and site information
• Ensure lawful access to the Delivery Site and obtain required permits
• Maintain adequate labor, equipment, and forms for timely placement and proper finishing
• Ensure qualified finishers are on site and ready before concrete arrives
• Complete and sign delivery tickets, driver releases, or electronic confirmations

13Placement, Finishing & Curing Requirements

Important: NASCRETE supplies fresh concrete conforming to your ordered mix design. Proper placement, finishing, and curing after discharge are solely the Customer's responsibility.

Upon discharge, ownership and control of the concrete passes to the Customer. NASCRETE does not perform finishing work unless expressly agreed in writing as a separate service.

Complaints regarding surface finish, aesthetics, or field performance will not be accepted as mix-quality defects where improper placement, finishing, or curing contributed to the condition.

• Begin placement and finishing promptly after discharge
• Screed, strike off, and consolidate concrete to the required grade and thickness
• Install control joints and finish edges as required by the project
• Follow proper curing methods for a period consistent with ACI recommendations

14Site Access, Safety & Environmental

The Customer assumes responsibility for jobsite safety conditions not caused by NASCRETE negligence and must warn NASCRETE of underground utilities, overhead power lines, weak pavement, steep grades, and other hazards.

The Customer is responsible for damage to driveways, lawns, sidewalks, curbs, septic systems, irrigation, or other property resulting from requested truck access beyond public roads, except to the extent directly caused by NASCRETE gross negligence or willful misconduct.

Washout, spill cleanup, and disposal of returned or unused concrete are the Customer's responsibility unless NASCRETE expressly provides such service.

15Limited Warranty

NASCRETE warrants that concrete supplied will conform to the mix design and specifications ordered, subject to proper placement, finishing, and curing by the Customer. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Any warranty claim must be submitted in writing within a reasonable time after discovery, and in no event later than 30 days after delivery for fresh property claims.

NASCRETE's sole obligation for a validated warranty claim is, at its option, to replace the defective concrete or refund the purchase price for the affected quantity of the specific load.

16Limitation of Liability & Indemnification

To the fullest extent permitted by law, NASCRETE's total liability arising out of or related to any order shall not exceed the amount paid by the Customer for the specific load or service giving rise to the claim.

NASCRETE shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, delay damages, lost productivity, or repair costs arising from project delays.

• Jobsite conditions, access, or placement instructions provided by the Customer
• Violation of laws or regulations by the Customer or its contractors
• Property damage or injury occurring on the Delivery Site except to the extent caused by NASCRETE negligence
• Improper or inadequate finishing, placement, or curing by the Customer or its contractors

17Insurance

NASCRETE maintains commercial general liability and auto liability insurance customary for its operations. Certificates of insurance may be provided upon reasonable request for commercial projects.

18Force Majeure

NASCRETE is not liable for failure or delay in performance due to events beyond reasonable control, including severe weather, natural disasters, government orders, labor disputes, material shortages, equipment failure, utility outages, or other force majeure events.

19Dispute Resolution & Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any legal action shall be brought exclusively in the state or federal courts located in Prince William County, Virginia.

Prior to filing suit, the parties agree to attempt good-faith resolution through direct negotiation.

20Privacy & Website Use

Information submitted through our website, customer portal, or contact forms is used to process orders, provide quotes, communicate about deliveries, and improve service. NASCRETE does not sell personal information to third parties.

Customer account credentials must be kept confidential. Website content, branding, and materials are owned by NASCRETE and may not be copied or reused without permission.

21General Provisions

• Severability: If any provision is held invalid, the remaining provisions remain in effect.
• No Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.
• Assignment: The Customer may not assign rights or obligations without NASCRETE's written consent.
• Changes: NASCRETE may update these Terms from time to time. Material changes will be posted on this page with an updated effective date.
• Entire Agreement: These Terms, together with order confirmations and any signed project agreements, constitute the entire agreement regarding the subject services.